F.A.Q
TECHNOLOGY & CONNECTIVITY
Q: How do I control the RGB / Digital Flow features?
A: Most PrismBeam RGB and Digital series lights are controlled via our dedicated smartphone app (available on iOS and Android). Our controllers use high-speed Bluetooth mesh technology for a stable, lag-free connection. For Digital Flow series, you can customize hundreds of sequential patterns and "Show Modes" directly from your phone.
Q: Will the App-controlled features drain my battery?
A: No. Our controllers feature an "Auto-Sleep" mode and low-power Bluetooth architecture.
Q: Are the RGB colors road-legal?
A: While our white and amber functions are 100% DOT/SAE compliant for road use, RGB "Show Modes" (Red, Blue, Green, etc.) are intended for Off-Road or Show Use Only. Please check your local state laws regarding colored lighting while driving on public roads.
FITMENT & INSTALLATION
Q: What is "Plug-and-Play" vs. "Wiring Required"?
A: 90% of PrismBeam assemblies are 100% Plug-and-Play, meaning they snap directly into your factory harness. However, for RGB/Digital features, a simple power/ground connection to the battery is required to power the internal controllers. We provide vehicle-specific harnesses to make this as seamless as possible.
Q: Will these lights trigger a "Bulb Out" error on my dashboard?
A: Unlike cheap LED brands, PrismBeam integrates High-Speed CANBUS Decoders and load resistors into every housing. This ensures a "silent handshake" with your vehicle’s computer, preventing flickers, hyper-flashing, or dashboard errors on sensitive platforms like BMW, Audi, and Ford F-Series.
QUALITY & DURABILITY
Q: Why should I choose a Full Housing over an LED Bulb upgrade?
A: A bulb upgrade only changes the light source, often resulting in poor beam patterns. A PrismBeam Full Housing replaces the entire optical system with precision-engineered projectors, custom startup animations, and superior thermal management. It’s the difference between a "hack" and a professional "retrofit."
Q: How do you prevent moisture and fogging?
A: Every PrismBeam unit is Nitrogen-Sealed and features one-way pressure-equalizing vents. This prevents the internal condensation common in lower-quality aftermarket lights.
OFFICIAL POLICIES
SHIPPING & LOGISTICS
US Strategic Fulfillment: All orders are dispatched from our US-based warehouses.
Processing Time: We prioritize your build. Orders are processed within 24 business hours.
Carrier: We utilize FedEx Ground as our primary carrier, ensuring 3-5 business day delivery across the continental US.
Real-Time Tracking: Once your order ships, you will receive a tracking link synced with our 17track portal for mile-by-mile updates.
30-DAY "PERFECT FIT" RETURN POLICY
We want you to love your new look. If you aren't 100% satisfied:
- Condition: Items must be in original, uninstalled condition with all packaging intact.
- Fitment Guarantee: If our YMM tool suggested the wrong part, we will provide a prepaid return label and issue a full refund or exchange.
- Restocking Fee: A standard 15% restocking fee applies to voluntary returns to cover inspection and repackaging costs.
IRONCLAD 2-YEAR WARRANTY
We don't just sell lights; we stand behind them. Our warranty covers:
- LED Failure: Any dead LEDs or flickering strips.
- Condensation: Persistent moisture ingress within the sealed housing.
- Control Modules: Any failure in the internal CANBUS or RGB controllers.
- The PrismBeam Advantage: If your product is defective, we often ship a replacement unit immediately after video verification, so you aren't left in the dark.
