Frequently Asked Questions

Use the vehicle selector on our homepage, or browse Shop by Vehicle. Pick your make, model and year and we'll take you to the lights built for that generation. Every product page also lists the model years it fits.

Please confirm your year, make, model and trim before you order. If anything is unclear, contact us first and we'll check for you.

Yes. Choose “Other / not listed” in the vehicle selector, or send us a message with your vehicle's year, make, model and trim, and we'll let you know what's available.

Yes, until it ships (before a tracking number is generated). You can swap a product or option, change the shipping address, or cancel for a full refund. Email support@prismbeam.com with your order number as soon as possible. Swapping to a higher-priced item: we email you a link to pay the difference and ship once it's paid. Lower-priced: we refund the difference.

Once an order has shipped it can't be changed or cancelled; you can return it after delivery instead. Full policy

Yes. Our assemblies connect to your vehicle's factory connectors, with no cutting or splicing. Lights with RGB or app-controlled features need one additional power and ground connection for the controller.

CANbus decoders are built in on most vehicles for flicker-free, error-free operation. The product page for your vehicle has the details.

Step-by-step guides for headlights, tail lights and app setup are on our Installation Guides page. Professional installation is recommended.

Inspect the parts and make sure they match your order and your vehicle before you remove your factory lamps. Products that show signs of installation can't be returned, but they stay covered by our 2-year limited warranty against defects.

Not necessarily. On a new install it's usually a connection: push every connector you touched until it clicks, make sure any adapter harness from the box is installed, and test with the headlight switch at ON. Then swap the left and right lights. If the problem follows the light, the light needs a look. If it stays on the same side, it's the wiring or vehicle side. Either way, email support@prismbeam.com with your order number and a short video and we'll help you sort it out.

RGB and app-controlled lights pair with the Happy Lighting or Star Light app on your phone. Our app setup guide walks you through pairing and settings.

White and amber lighting functions are DOT/SAE compliant. RGB color modes are intended for off-road, show and private-property use. Lighting laws vary by state, so please check yours before using colored modes on public roads.

A bulb swap only changes the light source inside your factory housing. A PrismBeam assembly replaces the whole lamp, including the housing, lens, LEDs and optics, so the beam, the look and every lighting function are designed together. See The PrismBeam Standard for details.

Our assemblies use a pressure-equalizing vent that lets the housing breathe, helping prevent condensation inside the lens. A light haze after a cold night or a car wash that clears on its own is normal; droplets or standing water that don't clear are covered by the warranty.

Every product is covered by our 2-Year Limited Warranty against defects in materials and workmanship under normal use, starting on the delivery date. Depending on the issue, we replace the failed part, one lamp or, when necessary, the complete product.

To start a claim, email support@prismbeam.com with your order number, your vehicle, a description of the issue and photos or video. Warranty parts are free; shipping for warranty service is paid by the customer unless the law requires otherwise. Improper installation, misuse, modifications and accident damage aren't covered. Full warranty terms

All orders ship free from our U.S. warehouses on the East and West Coasts via FedEx, UPS or Amazon Shipping. In-stock orders are typically processed within 1–2 business days and arrive about 3–5 business days after shipment within the contiguous U.S. Each product ships in its own package with its own tracking number. Full shipping policy

We ship to street addresses in the contiguous United States. We can't currently ship to P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico or other U.S. territories, or outside the U.S. Full shipping policy

As soon as each item ships, you'll receive a shipping email with its tracking link; you can also enter the number on the FedEx, UPS or Amazon Shipping website, or sign in to your account to see your orders. A new label can show "label created" for a day or so before the carrier's first scan. Tracking not moving after 2 business days? Email support@prismbeam.com with your order number.

Check the whole box first, including under the foam and inside the lamp bags; adapter harnesses and small hardware are easy to miss. Then email support@prismbeam.com within 30 days of delivery with your order number and photos of the box, the shipping label and what you received. Keep all packaging until we reply. Missing small parts are usually sent right away.

Unused, uninstalled items can be returned within 30 days of delivery, complete and in their original packaging. Email support@prismbeam.com with your order number and the reason, and we reply within 24 hours with the return address and a prepaid label. No restocking fee. Full return policy

We send a prepaid label for every approved return. For change-of-mind returns a flat amount is deducted from the refund: $40 for headlights, $25 for tail lights, $65 for both, plus $15 if the free tool set came with your order (it must come back too). If we sent the wrong item, or the product is defective or arrived damaged, return shipping is on us.

Returned an item: we issue the refund to your original payment method within 5–7 business days after the return reaches us and passes inspection. Cancelled an order before it shipped: we issue the refund as soon as the cancellation is approved. Either way, your bank may take another 5–10 business days to show it.

Yes, before your order ships: email support@prismbeam.com and we'll swap it. Once it has shipped there are no exchanges: place a new order for the version you need and return the original within 30 days of delivery.