Refund policy

At PrismBeam, we want you to feel confident in your purchase. This policy covers returns, refunds, exchanges, delivery problems, and our 2-Year Limited Warranty. To start anything below, email support@prismbeam.com with your order number. We reply within 24 hours.

This policy applies to orders shipped within the United States.

Last updated: October 10, 2026

Quick summary

  • Changes before shipping: until your order ships, you can swap a product or option, change the address, or cancel. After it ships, there are no exchanges.
  • Return window: request a return within 30 calendar days of delivery.
  • Condition required: unused, uninstalled, unwired, unpowered, unmodified, complete, and in original packaging. Opening the box to inspect is fine.
  • Return shipping: we send a prepaid label. For change-of-mind returns a flat amount is deducted from the refund: $40 for headlights, $25 for tail lights, $65 for both, plus $15 if the free tool set came with the order. We cover return shipping for defects, transit damage, and wrong items.
  • Restocking fee: none.
  • Refund timing: within 5–7 business days after the return passes inspection.
  • Damaged, missing parts, empty box, or not received: tell us within 30 days of delivery. These are not returns.
  • Warranty: 2 years from delivery against defects in materials and workmanship.

Changes & Cancellations Before Shipping

Until your order ships (before a tracking number has been generated), you can swap a product or option, change the shipping address, or cancel. Email support@prismbeam.com or use our contact page with your order number and what you need.

  • Swapping to a higher-priced item: we email you a secure link to pay the difference, and the order ships once it is paid.
  • Swapping to a lower-priced item: we refund the difference to your original payment method.
  • Cancelling: a full refund to your original payment method, issued as soon as the cancellation is approved.

Please contact us as soon as possible. Once a tracking number has been generated, changes and cancellation are no longer guaranteed. After your order ships, there are no exchanges: if you want a different product, place a new order and return the original under this policy after delivery.

Return Window & Eligibility

You may request a return within 30 calendar days from the date the carrier records the order as delivered.

To qualify for a standard return, the item must be:

  • Unused and uninstalled;
  • Unwired and unpowered;
  • Unmodified;
  • Free from mounting, screw, bracket, clip, connector, wiring, scratch, or other installation or use marks;
  • Complete with all hardware, connectors, harnesses, and accessories, including any free gift that shipped with the order;
  • In its original packaging; and
  • In a condition suitable for resale as new.

Opening the package or visually inspecting the product does not by itself affect return eligibility.

Important. Once a product has been installed, wired, powered, modified, or shows installation or use marks, it is no longer eligible for a standard return. This does not void coverage under the PrismBeam 2-Year Limited Warranty.

How to Start a Return

  1. Email support@prismbeam.com with your order number, the item you are returning, and the reason (changed your mind, wrong option ordered, doesn't fit, or wrong item received). For a wrong item, add photos of what you received.
  2. We reply within 24 hours with your return authorization, the return address, and a prepaid return label.
  3. Hand the package to the carrier within 3 calendar days and keep the drop-off receipt.

Please do not ship anything back without our return authorization, and ship only to the return address we provide (not the address on the original package).

Return Shipping

For customer-choice returns, including changed mind, wrong vehicle, trim, or option selected, and fitment mismatches, a flat return-shipping amount is deducted from the approved refund:

  • Headlights (pair): $40
  • Tail lights (pair): $25
  • Headlights and tail lights together: $65
  • Free tool set that came with the order (must be returned with the order): $15

PrismBeam covers return shipping when we confirm a product defect, transit damage, an incorrect item shipped by PrismBeam, or another PrismBeam error.

Once the carrier accepts a properly packaged return using the PrismBeam-issued label, carrier loss or damage during that return shipment is handled by PrismBeam and the carrier.

Packaging

If the original packaging is present but damaged and must be replaced, PrismBeam may deduct a $10 packaging replacement fee from the refund. This is not a restocking fee. If essential original packaging is missing so that the product cannot be safely returned or resold, the return may be refused.

Return Inspection & Refunds

All returned products are inspected before a refund is issued. For an approved standard return, the refund equals the amount paid for the returned product, less any applicable flat return-shipping amount and packaging fee. PrismBeam does not charge a restocking fee.

If inspection shows that a product represented as unused was actually installed, powered, modified, or damaged, the standard return will be rejected. Depending on the product's condition and completeness, PrismBeam may offer a goodwill refund of up to 50%; this is discretionary and decided case by case.

Approved refunds are issued to the original payment method within 5–7 business days after inspection. Your bank may take another 5–10 business days to show it.

Fitment & Appearance

Automotive fitment can depend on more than year, make, and model: trim, factory lighting type, connectors, and prior modifications also matter. Compatibility details are shown on each product page. A return because a product does not fit the customer's vehicle, trim, or factory configuration is a customer-choice return. A connector or harness mismatch does not by itself mean a product is defective.

A product is not considered defective or "not as described" because of personal preference about styling, lens darkness, finish, or brightness, provided it materially matches the product page. These are treated as customer-choice returns if the item meets the return conditions.

Damaged, Missing Parts, Not Received & Empty Box

These are not returns. Email support@prismbeam.com within 30 days of the delivery date recorded by the carrier, and keep the shipping carton, labels, packaging materials, and everything received.

  • Arrived damaged or with missing parts: include photos of the outer box, shipping label, inner packaging, and the damage or what you received. Missing small parts are usually sent right away.
  • Empty box: include photos of the box (all sides and the inside) and the shipping label.
  • Marked delivered but not received: first check your porch, mailbox, parcel locker, front desk, neighbors, and household, then let us know.

PrismBeam reviews carrier tracking and delivery records, proof-of-delivery photos or location data, shipment weight, and warehouse packing records before any refund or replacement. PrismBeam determines the resolution based on the totality of the available evidence. If the evidence supports successful delivery to the address provided with the order, PrismBeam may deny a non-receipt claim.

Defective or Incorrect Products

Automotive lighting problems can come from the product or from vehicle wiring, connectors, installation, grounding, or modules. Before replacing anything, we may ask for photos, a short video, connector images, vehicle details, or simple checks such as swapping the left and right lights. If a defect is confirmed within the 30-day return period, you may choose a replacement or a refund, and PrismBeam covers the return shipping.

If we shipped the wrong product, please do not install, wire, or power it once you notice the difference.

2-Year Limited Warranty

PrismBeam products are covered by a 2-Year Limited Warranty against defects in materials and workmanship under normal use, starting on the date of delivery. The warranty applies to the original purchaser with proof of purchase from prismbeam.com or an official PrismBeam store, and is not transferable.

What is covered (subject to diagnosis): LED failure caused by a manufacturing defect; failure of an included harness, module, controller, or driver under normal use; persistent moisture caused by a confirmed sealing defect; and other confirmed defects in materials or workmanship.

What is not covered: improper installation, incorrect wiring or grounding; cutting, drilling, painting, tinting, or other modification; impact, collision, road debris, misuse, fire, flooding, or chemical exposure; vehicle electrical problems or incompatible vehicle configurations; racing or extreme use; normal wear and cosmetic aging; and products bought from unauthorized sellers.

Condensation: a light haze inside the lens after temperature or humidity changes that clears on its own is normal, not a defect. Droplets or standing water that doesn't clear may qualify for warranty review.

How to claim: email support@prismbeam.com with your order number, vehicle year, make, model, and trim, a description of the issue, and clear photos or video of the problem (and of the connectors where relevant). We reply within 24 hours. In most cases you keep the original part unless we ask for it back.

Remedies: PrismBeam determines the appropriate remedy based on the problem, such as replacing a failed component, harness, module, or controller; replacing one affected lamp; replacing the complete product when the issue can't reasonably be fixed with a part; or a comparable product if the original is unavailable. A failed replaceable component does not by itself entitle the customer to a complete new product. After the 30-day return period, warranty service is provided through parts, repair, or replacement rather than a cash refund.

Warranty shipping: warranty replacement parts are free. Shipping costs associated with warranty service are the customer's responsibility unless otherwise required by law or covered under the defect provisions of this policy within the return period.

Replacement coverage: a replacement is covered for the remainder of the original warranty or 90 days from its delivery, whichever is longer.

Labor and other costs: to the extent permitted by law, the warranty does not cover installation or removal labor, diagnostic or programming fees, vehicle downtime, rental vehicles, towing, or other incidental or consequential costs.

After the warranty: if your lights are past 2 years and something isn't right, contact us anyway. We'll still help you troubleshoot for free and explain your options.

Disputes & Chargebacks

If you have any concern about your order, please contact us first at support@prismbeam.com. Most order, product, fitment, delivery, and return issues are resolved faster through our support team. If a chargeback or payment dispute has already been filed, PrismBeam may be unable to issue a separate direct refund while the dispute is open, and may provide order, shipment, delivery, and communication records to the payment provider.

Legal Rights

This policy gives you specific rights, and you may also have other rights that vary by state. Nothing in this policy limits rights that cannot be waived or restricted under applicable law.

Need Help?

Email support@prismbeam.com or call +1 725-290-1599 with your order number, and include photos or video where relevant. We reply within 24 hours.