Shipping policy

PrismBeam offers free standard shipping on every order within the contiguous United States. Please review the details below before placing your order.

Last updated: October 10, 2026

Quick summary

  • Shipping area: contiguous United States only, to street addresses (no P.O. Boxes).
  • Standard shipping: free on every order, no minimum purchase.
  • Ships from: our U.S. warehouses on the East and West Coasts.
  • Carriers: FedEx, UPS, or Amazon Shipping.
  • Processing time: in-stock orders are typically processed within 1–2 business days.
  • Typical delivery time: approximately 3–5 business days after shipment.
  • Multiple items: each product ships in its own package with its own tracking number.
  • Changes before shipping: until your order ships, you can swap a product or change the address. Email us as soon as possible.
  • Delivery problems: damaged, missing parts, empty box, or not received — tell us within 30 days of delivery.

Where We Ship

PrismBeam currently ships to addresses within the contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands or other U.S. territories, APO/FPO/DPO addresses, or international addresses.

We ship to street addresses only and do not ship to P.O. Boxes. Please enter a residential or business street address at checkout. An order addressed to a P.O. Box cannot be delivered by our carriers and will be returned to us.

Free Standard Shipping

PrismBeam provides free standard shipping on every order within the contiguous United States. There is no minimum purchase requirement.

Orders ship from our U.S. warehouses on the East and West Coasts via FedEx, UPS, or Amazon Shipping, selected based on package size, destination, and warehouse location. When stock is available in both locations, we generally ship from the warehouse that reaches you fastest.

Processing Time

In-stock orders are typically processed within 1–2 business days.

Business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays begin processing on the next business day.

If an item is not available to ship within the normal processing time, we will email you an estimated ship date, and you may keep the order or cancel it for a full refund before it ships.

Standard Delivery Time

Most orders are delivered within approximately 3–5 business days after shipment.

Delivery times are estimates and are not guaranteed. Actual transit time may vary due to:

  • Delivery location or remote-area service;
  • Carrier delays;
  • Weather;
  • High-volume shipping periods;
  • Address issues; or
  • Other circumstances outside PrismBeam's reasonable control.

Tracking

A tracking number is emailed to you as soon as your order ships.

Each product ships in its own package with its own tracking number. An order with headlights and tail lights, for example, arrives as two shipments and you will receive two shipping emails. This is normal and does not mean part of your order is missing.

Creation of a shipping label does not always mean the carrier has physically received the package. Tracking may take a day or so to show the carrier's first scan.

If tracking has not updated after 2 business days, email support@prismbeam.com with your order number.

Order Changes & Cancellations

Until your order ships (before a tracking number has been generated), you can swap a product or option, change the shipping address, or cancel the order. Email support@prismbeam.com or use our contact page with your order number and what you need; we reply within 24 hours.

  • Swapping to a higher-priced item: we email you a secure link to pay the difference, and the order ships once it is paid.
  • Swapping to a lower-priced item: we refund the difference to your original payment method.
  • Cancelling: a full refund to your original payment method.

In-stock orders often ship quickly, so please contact us as soon as possible. Once a tracking number has been generated, changes and cancellation are no longer guaranteed, and the order is handled under our Return, Refund & Warranty Policy after delivery.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us before your order ships. Once the order is in transit, we may attempt a carrier address correction where available, but changes cannot be guaranteed.

If the carrier successfully delivers the shipment to the address provided with the order, an error in the address entered by the customer is the customer's responsibility.

Returned-to-Sender & Failed Delivery

If a shipment is returned to PrismBeam because of a customer-related delivery issue, including an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to collect the package, or refusal of delivery, the customer may be responsible for the actual return-to-sender cost and any cost to ship the order again.

If a refund is issued instead of reshipment, the actual carrier costs caused by the customer-related failed delivery may be deducted from the refund where permitted.

Transit Damage & Missing Parts

Please inspect your package as soon as it arrives.

If the package or product arrived damaged, or parts are missing, email support@prismbeam.com within 30 days of delivery and keep all packaging and shipping materials. Please include:

  • Your order number;
  • Photos of the outer shipping box and the shipping label;
  • Photos of the inner packaging;
  • Photos or video of the damaged product or of what you received; and
  • A brief description of the damage or missing parts.

Check the whole box first, including under the foam and inside the lamp bags; adapter harnesses and small hardware are easy to miss. Missing small parts are usually sent right away. For damage, PrismBeam reviews the evidence and determines the resolution, which may include a replacement part, a replacement product, a carrier claim, or a refund.

Delivered but Not Received

If tracking shows your package was delivered but you cannot find it, please first check your delivery area, mailbox, parcel locker, front desk, building office, neighbors, and household members.

If it still cannot be located, email support@prismbeam.com within 30 days of the marked delivery date. PrismBeam reviews the available carrier and fulfillment evidence, including tracking and delivery scans, proof-of-delivery photos or location data, shipment weight, and warehouse records.

PrismBeam determines the resolution based on the totality of the available carrier, warehouse, and delivery evidence. If the evidence supports successful delivery to the address provided with the order, PrismBeam may deny a non-receipt claim. Theft after confirmed successful delivery is not considered a PrismBeam transit-loss event.

Empty Box

If a package arrives empty, email us within 30 days with photos of the box (all sides and the inside) and the shipping label, and keep the carton, label, packaging materials, and everything received. PrismBeam reviews the carrier-recorded weight, package dimensions, packing records, and delivery information before determining the resolution.

Need Help?

Email support@prismbeam.com or call +1 725-290-1599 with your order number. We reply within 24 hours.